Legal & Consumer Information
This page sets out Cheerysavings' legal terms, consumer guarantees under the Australian Consumer Law (ACL), warranty details and how to raise disputes or legal notices. Read carefully before purchasing from cheerysavings.com.
- Business: Cheerysavings
- ABN: 12 345 678 901
- Address: Unit 5, 23 Baker Street, Melbourne VIC 3000, Australia
- Phone: +61 47 295 8360
- Email for legal notices: legal@cheerysavings.com
Australian Consumer Law — Consumer Guarantees
Under the ACL, certain guarantees apply to consumer goods sold in Australia regardless of any statements to the contrary. These guarantees include acceptable quality, fitness for purpose, and match description.
If a product is faulty, you may be entitled to a repair, replacement or refund depending on the nature of the fault. We will comply with ACL obligations in all consumer dealings.
Quick guide
- Minor issues: repair preferred.
- Major failures: refund or replacement.
- Proof of purchase required for returns.
Returns, Refunds & Cancellations
We accept returns where goods are faulty, not as described, or do not meet consumer guarantees. Change-of-mind returns are accepted at our discretion and may incur restocking and shipping charges.
| Issue | Outcome | Notes |
|---|---|---|
| Major failure (ACL) | Refund or replacement | *** fee; we cover return postage for verified faults |
| Minor fault | Repair preferred | May require evaluation; repair timeframe 7–30 days |
| Change of mind | Refund or exchange (at discretion) | Subject to inspection and fees |
To begin a return, contact support via Contacts with order details. Return authorisations required for all returns.
How to return
- Contact support with order number.
- Receive RMA (return authorisation).
- Send item to our address with tracking.
Shipping, Risk & Delivery
Title and risk pass to you on delivery. We use trusted carriers across Australia. Delivery estimates are indicative and may vary by location.
- Domestic shipping: AusPost/Carrier services
- Dispatch times: typically 1–3 business days
- International shipments: refer to product page and checkout
We are not liable for carrier delays caused by events outside our control. Insurance options available at checkout.
Warranty & Repairs
Products sold through Cheerysavings may carry manufacturer warranties. Our warranty assistance complements ACL rights and is not a replacement for them.
Legal contact: Head of Compliance — legal@cheerysavings.com
Dispute Resolution & Governing Law
If you are dissatisfied, contact us first so we can attempt to resolve the issue promptly. If unresolved, disputes will be dealt with in accordance with Australian law and the courts of Victoria (Melbourne) have non-exclusive jurisdiction.
For consumer complaints you may also contact the relevant state consumer protection agency or the Australian Competition and Consumer Commission (ACCC) for guidance on ACL rights.
Send legal notices to:
Legal Dept, CheerysavingsUnit 5, 23 Baker Street
Melbourne VIC 3000
Intellectual Property, Terms & Third-party Links
All content on cheerysavings.com is protected by copyright and remains the property of Cheerysavings or its licensors. You may not reproduce site content without written permission.
Our site may link to third-party websites. We are not responsible for their content or privacy practices. For privacy practices see our Privacy Policy.
Last updated: 2026